Last updated June 17, 2024

This Cancellation Policy is part of our Terms and Conditions (“Terms”) and should therefore be read alongside our main Terms: Terms and Conditions. Please carefully review our Cancellation Policy when purchasing our products. This policy will apply to any order you place with us.

Order Cancellation

How to Cancel an Order
You can cancel your order before it has been confirmed. To cancel your order:

  • Contact us immediately at sales@arkpackagingenterprise.in or WhatsApp us at +91-8200421794.
  • Provide your order number and the reason for cancellation

Conditions for Cancellation

  • Customized Printed Bags and Printed Bags: Orders can be cancelled before they are confirmed without any penalty. Once the order is confirmed, it cannot be cancelled.
  • Plain Bags: Orders can be cancelled at any time before shipping, but a cancellation charge will be applicable.

Refunds for Cancelled Orders

Prepaid Orders

  • If the order is cancelled before it has been confirmed, the amount will be refunded to your original method of payment.
  • Refunds will be processed within 3-5 working days from the date of cancellation.

Cash on Delivery (COD) Orders

  • If a COD order is cancelled before it has been confirmed, there will be no charge.
  • If the order has been shipped, please refuse delivery. Once we receive the returned shipment, we will process the refund of any advance payment received.

Exceptions

Promotional and Special Scheme Orders

  • Orders placed during special promotions, sales, or events (such as Diwali, Christmas, etc.) are not eligible for cancellation.

Non-Serviceable Pin Codes

  • Orders placed to non-serviceable pin codes cannot be cancelled once they are shipped. If you need to cancel such an order, please ensure to do so before the order is confirmed.

Changes to Your Order

If you wish to make changes to your order (such as changing the delivery address or adding/removing items), please contact us immediately at sales@arkpackagingenterprise.in or WhatsApp us at +91-8200421794. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been confirmed.

How Can You Contact Us About This Policy?

If you have any further questions or comments, you may contact us by email at sales@arkpackagingenterprise.in or WhatsApp us at +91-8200421794.